Refund Policy
Last updated: June 16, 2026
Novacademy is a membership — a recurring subscription that unlocks every course on the platform while it’s active. This policy explains cancellation, renewals, and refunds.
Cancel anytime
You can cancel your membership whenever you like from Manage membership in your account (or by emailing us). When you cancel, your membership stays active until the end of the billing period you’ve already paid for, and you won’t be charged again. We don’t prorate or refund the unused part of a period that’s already started, except where required by law.
14-day money-back guarantee (first payment)
We want you to buy with confidence. If you’re not satisfied, request a refund within 14 days of your first membership payment and we’ll refund that payment in full and cancel your membership — no complicated hoops.
Renewals
Your membership auto-renews at the end of each billing period (monthly, 3-month, 6-month, or annual, depending on the plan you chose) until you cancel. To avoid a renewal charge, cancel before your renewal date — you can see that date in Manage membership. Renewal payments are generally non-refundable, but you can cancel at any time to stop future charges.
How to cancel or request a refund
Cancel yourself anytime via Manage membership (this opens our secure billing portal). For a refund under the guarantee above, email support@novacademy.ai from the address on your account. Approved refunds go back to your original payment method and typically appear within 5–10 business days, depending on your bank.
What happens to access
When your membership ends or a refund is issued, access to the paid content is removed. Your account and any free preview content (orientation, glossary, and the sample module) remain available. Any course you unlocked permanently with an access code stays unlocked.
Exceptions
- The money-back guarantee applies to your first membership payment only, not to renewals.
- Access granted via free access codes or complimentary/comped access isn’t eligible for a cash refund (there was no payment).
- We may decline refunds in cases of abuse — for example, evidence of content sharing, piracy, or repeated refund-and-resubscribe.
Your statutory rights
Nothing here limits any non-waivable consumer rights you may have under the laws of your country (for example, EU/UK withdrawal rights for digital purchases).
Contact
Questions about billing or a refund? Email support@novacademy.ai.